I have an old DR inverter, not an SW, so I might not fully know what Im talking about. But couldn't you take the L1 connection off and try it on L2 to see if you can charge from the grid through L2? That way if it still doesn't lock you will know its an inverter/charger issue and not an issue with "dirty" power comming from the generator. It is a new generator right? If there has never been a reason to suspect and issue with the inverter, I would sooner suspect the new component to be the issue. Its amazing how many Items are defective at the time of purchase these days, so it should at least be considered. Hope this helps.
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