Well, I went out and decided to try and install the RS485 comm. Since SMA tech support was of no help, decided that there is only 2 wires to hookup, worse case I swap them. Well, does not work. I have tried everything. I am a little upset right now, because its hard to go back because these folks make you clip some 1 ohm resistors to install this thing. I have data going to the SunnyBoy unit, but the software will not detect it. The documentation is absolutely terrible. I mean nothing about what to hookup with what, except a bogus diagram that is not correct. Do you think they would show hooking to the RS485 converter that has a simple A,B and shield hookup. Of course not. They show some stupid method of using the RS232 is some screwed up orientation that I do not think anyone has ever done before. The software, when I told it to use RS485 instead of RS232, comes back with something in German that must be a warning message or something. I can't speak German nor do it want to. I cannot believe this outfit. As long as its just plug and play, everything is ok. You would think that when you call tech support, that they would know exactly what to do. They are as blind as I am on this. I would have bought the line modem, much simpler to install and no cabling, but no, I can't order it. But yet another gentleman said he was able to get it. Right now I am a little pissed. Even with Henry who has not responded to any of these posts. Must work for SMA I guess. I have dealt with German companies in the past from software to hardware issues, and never once I have ever been able to talk to anyone that seemed to know anything. You might get a sales rep maybe who says he will get back to you and never does. Then he/she will not respond back to you at all. That's your punishment for contacting them in the first place.
[ 08-06-2003: Message edited by: dzldan ]
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